Support centre
License activation, updates, plug-ins, documentation and technical support.
Your partner
Contact the partner who installed your system for installation, on-site and first-level support.
Find a partnerTicket priorities
| Critical | System down, not recording |
|---|---|
| High | Major function not working, no workaround |
| Normal | Partially affected or a workaround exists |
| Low | Question, suggestion, documentation |
Including the System ID, version number and relevant log files when opening a ticket speeds up resolution.
Documentation
- User guideDaily use for operators
- Administrator guideInstallation, configuration, backup
- Capabilities overviewList of all capabilities
- Training videosRecording, archivers, health monitoring, alarm desk, kiosk
Documents are available in the download centre of the customer and partner portals.
Release notes
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System requirements
| Operating system | Windows Server 2016 / 2019 / 2022, Windows 10 / 11 Pro (64 bit) |
|---|---|
| Database | Microsoft SQL Server 2016+ (Express is bundled with the installer; Standard recommended for large systems) |
| Runtime | .NET Framework 4.x, Windows PowerShell 5.1 (included with Windows) |
| Client | Current Microsoft Edge or Google Chrome; iOS / Android browser for mobile |
| Network | ONVIF/RTSP access to cameras; HTTPS for remote clients |
| Licensing | Online (System ID + password, from the software) or offline (license.lic file) activation |
Frequently asked questions
Which machine is a license bound to?
When activated, a license is bound to the server's validation key (a hardware-derived machine ID). The license itself is identified by its System ID and password, which are on your license certificate.
What if I replace my server?
Every license includes transfer rights. Re-activating with the System ID and password on the new server (online or via the portal) moves the license to the new machine; if no transfers remain, a request is automatically sent for approval.
What does the maintenance & upgrade plan cover?
During the plan you can download every release and plug-in version published in that period from the portal. When the plan ends your software keeps working; only releases published after the end date are locked.
How do I activate systems without internet access?
A server with internet access activates itself in Server Admin → License with the System ID and password. On an offline server, copy the validation key or export the activation request file from the same screen, sign in to the portal from any computer, download license.lic and load it on the server.
Can I add modules later?
Yes. Send an upgrade request from the portal; once approved, a key with the new rights is prepared for the same System ID. Just press Activate via web again in the software — no reinstallation required.