Alarm & Incident Management
Prioritised alarm desk, step-by-step response procedures, case files and a rules engine.
Events from every system land on a single alarm desk in priority order. Operators acknowledge, forward, snooze or close; each alarm shows the procedure (SOP) that tells them what to do.
Key capabilities
Alarm desk
Priorities, audible alerts, keep-on-top, backlog handling and notes.
SOP designer
Design response procedures visually; steps reach operators as a checklist.
Rules engine
Readable rule sentences such as "if a door is forced, bring up the camera, announce and dispatch a guard".
Cases & evidence
Collect incidents into case files; clips, frames and notes with chain-of-custody logging.
Incident report
One-click PDF incident report and shift handover summary.
Threat levels
Site-wide threat levels; rules and permissions that change with the level.
Technical details
- Mandatory reason codes when closing alarms
- Instant screen updates via the event stream (SSE)
- Scheduled tasks and summary e-mail reports
- Event forwarding to SIEM via Syslog / CEF
Evaluate this module
All modules are enabled in the demo version. Try it with your own cameras and devices.
Request a demoFind a partnerFrequently asked questions
Can alarms from different systems be gathered on one screen?
Yes. Camera, NVR, access controller, fire, PIDS, IoT and user events land on one alarm desk in priority order, each with its response procedure alongside.
Can we forward events to our SIEM?
Yes. Events are sent in Syslog (RFC 5424) and CEF format; HMAC-signed webhooks and a real-time event stream (SSE) are also available.
See EYEXIS with your own scenario
Download the demo version or schedule a live walkthrough with our specialists.